Refund policy

BARE RETURN & REFUND POLICY

Effective Date: 3 August 2026

1. GENERAL

This Return & Refund Policy governs all purchases made from Bare ("Bare", "we", "our", or "us").

By placing an order through our website, the customer confirms that they have read, understood, and accepted this Return & Refund Policy.

Bare reserves the right to refuse any return, exchange, refund, or claim that does not comply with this policy or where such refusal is permitted by applicable South African law.

Nothing contained in this policy limits any statutory rights afforded to consumers under the Consumer Protection Act 68 of 2008 ("CPA"), the Electronic Communications and Transactions Act 25 of 2002 ("ECT Act"), or any other applicable legislation.

2. ALL SALES ARE FINAL

Unless otherwise required by South African law, all sales are final.

Bare does not provide refunds simply because:

  • the customer changed their mind;

  • the customer no longer wants the item;

  • the item was purchased incorrectly;

  • the customer ordered the incorrect size, colour, or style;

  • the customer found the item elsewhere at a lower price;

  • delivery took longer than expected due to circumstances outside Bare's control.

Returns will only be accepted where they qualify under this policy or where required by law.

3. ONLINE COOLING-OFF PERIOD

Customers purchasing online may exercise their statutory cooling-off rights under the ECT Act by notifying Bare within 7 (seven) days after delivery.

To qualify, the item must:

  • be unworn;

  • be unused;

  • be unwashed;

  • remain in brand-new condition;

  • have all original tags attached;

  • be returned in its original packaging;

  • show no signs of use whatsoever.

The customer remains responsible for all return courier costs, insurance, packaging, and associated expenses unless otherwise required by law.

Any decrease in the value of returned goods resulting from handling beyond what is reasonably necessary to inspect the goods may be deducted from the refund where permitted by law.

4. NON-RETURNABLE PRODUCTS

The following products are strictly non-returnable and non-refundable unless defective in terms of the CPA:

  • Underwear

  • Bodysuits

  • Swimwear where hygiene seals or liners have been removed

  • Earrings

  • Pierced jewellery

  • Face masks

  • Socks

  • Hosiery

  • Gift Cards

  • Gift Vouchers

  • Digital Products

  • Custom-made items

  • Personalised products

  • Clearance Items

  • Sale Items marked FINAL SALE

  • Promotional Items marked NON-RETURNABLE

For hygiene and health reasons, Bare reserves the absolute right to refuse returns on intimate apparel where there is evidence that the product has been opened, tried on without undergarments, worn, or otherwise compromised.

5. SIZE EXCHANGES

Customers are solely responsible for selecting the correct size before placing an order.

Bare provides sizing information to assist customers. Failure to consult the sizing guide shall not constitute grounds for a refund.

Size exchanges are entirely at Bare's discretion and subject to:

  • stock availability;

  • prior approval;

  • receipt of the returned item in new condition.

Customers are responsible for both the return courier costs and the courier costs for the replacement item.

Bare does not guarantee that replacement stock will be available.

6. CONDITION OF RETURNED GOODS

Returned merchandise must be received in exactly the same condition in which it was supplied.

Bare will immediately reject any item that:

  • has been worn;

  • has been washed;

  • has been altered;

  • has been ironed;

  • has been stretched;

  • contains perfume;

  • contains deodorant residue;

  • contains makeup;

  • contains fake tan;

  • contains body odour;

  • contains smoke odour;

  • contains pet hair;

  • contains lint;

  • has damaged or removed tags;

  • has damaged packaging;

  • has visible marks;

  • has stains of any kind.

Bare's inspection is final.

Should a return fail inspection, the item will be returned to the customer at their expense.

7. DEFECTIVE GOODS

Bare thoroughly inspects all products before dispatch.

If a customer believes an item contains a manufacturing defect, written notice must be submitted within 48 hours of delivery together with:

  • clear photographs;

  • the order number;

  • a detailed description of the alleged defect.

Bare reserves the right to inspect the product before approving any claim.

Items damaged through:

  • improper washing;

  • misuse;

  • negligence;

  • accidental damage;

  • wear and tear;

  • incorrect storage;

  • modifications;

  • alterations;

  • misuse contrary to garment care instructions,

will not qualify as defective products.

Where a manufacturing defect is confirmed in accordance with the CPA, Bare may, at its election where legally permissible, repair, replace or refund the product in accordance with applicable law.

8. INCORRECT ITEMS

If Bare incorrectly fulfils an order by supplying the wrong item, customers must notify us within 48 hours of delivery.

Bare will arrange the appropriate remedy after verifying the claim.

9. RETURN AUTHORISATION

No return will be accepted without prior written authorisation from Bare.

Unauthorised returns may be refused and returned to the sender.

Bare reserves the right to decline any parcel delivered without prior approval.

10. RETURN SHIPPING

Customers assume full responsibility for returned goods until they have been received by Bare.

Customers are responsible for:

  • secure packaging;

  • courier selection;

  • insurance;

  • tracking;

  • proof of delivery.

Bare accepts no responsibility for returned parcels that are:

  • lost;

  • stolen;

  • damaged;

  • delayed;

  • incorrectly addressed.

11. REFUNDS

Refunds are processed only after:

  • inspection;

  • approval;

  • verification of eligibility.

Approved refunds will be made using the original payment method where reasonably possible.

Shipping charges, courier fees, payment gateway charges, customs charges, taxes, insurance, packaging costs and any non-refundable third-party fees will not be refunded unless required by law.

Refund processing times vary depending on the customer's financial institution.

12. PROMOTIONAL SALES

Products purchased during:

  • Clearance Sales;

  • Warehouse Sales;

  • Black Friday;

  • Flash Sales;

  • Promotional Campaigns;

  • Seasonal Sales;

  • End-of-Line Sales;

are strictly non-refundable unless defective under the CPA.

13. FRAUD PREVENTION

Bare actively monitors returns.

We reserve the right to refuse any return, exchange, refund or future purchase where we reasonably suspect:

  • fraudulent activity;

  • abuse of our returns policy;

  • repeated excessive returns;

  • attempted wardrobing;

  • false defect claims;

  • chargeback abuse;

  • product tampering;

  • misuse of promotional offers.

Bare further reserves the right to request additional identification, supporting documentation, or proof of purchase before processing any claim.

14. REFUSED DELIVERIES

Where a customer refuses delivery without lawful justification, Bare reserves the right to deduct all costs incurred, including return shipping, administration and courier charges, from any refund where legally permitted.

15. FAILURE TO COLLECT

Where an order is returned because the customer:

  • supplied an incorrect address;

  • failed to collect the parcel;

  • failed to respond to courier communications;

  • refused delivery;

the customer shall be liable for all additional shipping and handling charges before any replacement shipment is dispatched.

16. LIMITATION OF LIABILITY

Bare shall not be liable for any indirect, incidental, consequential or special damages arising from the purchase, use or inability to use any product, except where liability cannot lawfully be excluded under South African law.

Bare's maximum liability shall not exceed the purchase price actually paid for the relevant product.

17. RIGHT TO REFUSE SERVICE

Bare reserves the right, at its sole discretion and where permitted by law, to refuse future sales, returns, exchanges, or services to any customer who abuses this policy or engages in dishonest, abusive, threatening, fraudulent, or unlawful conduct.

18. POLICY AMENDMENTS

Bare reserves the right to amend this Return & Refund Policy at any time without prior notice.

The version published on our website at the time of purchase shall apply to the relevant order unless otherwise required by law.

19. CONTACT

All return requests must be submitted in writing.

Email: [Insert Email]

WhatsApp: [Insert WhatsApp Number]

Business Hours:

Monday – Friday

08:00 – 17:00 (SAST)

Bare will not process returns submitted through social media platforms.