Shipping policy

SHIPPING POLICY

Effective Date: 3 August 2026

1. INTRODUCTION

At Bare, we are committed to delivering every order with efficiency, care, and professionalism. We partner exclusively with Aramex South Africa, a trusted national courier provider, to ensure reliable delivery throughout South Africa.

This Shipping Policy forms part of Bare's Terms and Conditions and applies to all purchases made through our website. By placing an order, you acknowledge that you have read, understood, and accepted this Shipping Policy.

Bare reserves the right to amend this Shipping Policy at any time. Any amendments shall become effective immediately upon publication on our website.

2. SHIPPING PARTNER

All domestic deliveries are fulfilled exclusively through Aramex South Africa.

Once an order has been collected by Aramex, delivery is subject to the courier's operational procedures, service schedules, and delivery network.

Whilst Bare endeavours to dispatch all orders promptly, delivery timeframes remain estimates only and cannot be guaranteed.

3. DELIVERY DESTINATIONS

Bare currently offers delivery throughout the Republic of South Africa.

Deliveries to remote, rural, high-risk or outlying areas may require extended transit times and may incur additional courier charges where applicable.

International shipping is not currently available unless expressly confirmed by Bare in writing.

4. ORDER PROCESSING

All orders are subject to:

  • Payment authorisation;

  • Fraud screening and verification;

  • Stock availability;

  • Final quality inspection.

Orders are processed strictly during the following business hours:

Monday – Friday

08:00 – 17:00 (SAST)

Orders placed after business hours, on weekends or on South African public holidays will be processed on the next business day.

Bare reserves the right to delay dispatch where additional verification is required.

5. PROCESSING TIME

Orders are generally prepared and dispatched within 2 to 5 business days following successful payment confirmation.

Processing times may be extended during periods of exceptionally high order volumes, promotional campaigns, warehouse stocktakes, unforeseen operational circumstances or public holidays.

Processing time refers solely to warehouse preparation and does not include courier transit time.

6. SHIPPING ESTIMATES

Following dispatch by Bare, estimated delivery times are as follows:

Major Metropolitan Areas

1–3 Business Days

Regional Areas

2–5 Business Days

Remote or Outlying Areas

3–7 Business Days

These estimates are provided in good faith and should not be interpreted as guaranteed delivery commitments.

7. SHIPPING CHARGES

Delivery charges are automatically calculated during checkout based on:

  • Delivery destination;

  • Parcel dimensions;

  • Parcel weight;

  • Applicable courier tariffs.

Shipping charges are non-refundable except where otherwise required by applicable South African legislation.

8. ORDER CONFIRMATION & TRACKING

Upon successful payment, customers will receive an Order Confirmation by email.

Once the order has been dispatched, a Shipping Confirmation containing Aramex tracking information will be issued where available.

Customers are responsible for monitoring the status of their shipment using the tracking details supplied.

9. DELIVERY ADDRESS

Customers bear full responsibility for ensuring that all delivery information provided during checkout is complete, accurate and up to date.

Bare accepts no responsibility for delays, failed deliveries or additional costs arising from:

  • Incorrect delivery addresses;

  • Incomplete addresses;

  • Incorrect postal codes;

  • Incorrect contact information;

  • Incorrect recipient details.

Where an order is returned due to inaccurate information supplied by the customer, Bare reserves the right to recover all additional shipping and handling costs before arranging re-delivery.

10. DELIVERY

Delivery shall be deemed complete once the shipment has been delivered to the address specified during checkout and accepted by the customer or any person present at the delivery address.

Bare cannot be held responsible for parcels accepted by third parties at the nominated delivery address.

Customers are encouraged to inspect their parcels immediately upon delivery.

11. DELIVERY DELAYS

Although Bare makes every reasonable effort to dispatch and deliver orders within the estimated timeframes, delivery may be delayed by circumstances beyond our reasonable control.

Such circumstances include, but are not limited to:

  • Severe weather conditions;

  • Road closures;

  • Civil unrest;

  • Industrial action;

  • Courier operational delays;

  • Public holidays;

  • Load shedding;

  • Natural disasters;

  • Government restrictions;

  • Transport disruptions;

  • Security incidents;

  • Force majeure events.

Bare shall not be liable for any loss, inconvenience or damages arising from such delays.

12. RISK AND TITLE

Risk in the goods shall pass to the customer upon successful delivery to the nominated delivery address.

Ownership of all goods shall remain vested in Bare until full payment has been received and cleared.

13. FAILED DELIVERIES

Where delivery cannot be completed due to circumstances attributable to the customer, including but not limited to:

  • Incorrect delivery information;

  • Customer unavailable;

  • Refusal of delivery;

  • Failure to respond to courier communications;

  • Failure to collect the parcel,

the shipment may be returned to Bare.

All costs associated with re-delivery shall be borne by the customer.

14. LOST SHIPMENTS

Should a shipment be suspected to be lost whilst in transit, Bare will immediately initiate a formal investigation with Aramex.

No replacement product or refund shall be issued until Aramex has concluded its investigation and confirmed that the shipment is officially classified as lost.

15. DAMAGED SHIPMENTS

Customers must inspect all deliveries immediately upon receipt.

Where external packaging appears damaged, customers should:

  • Photograph the unopened parcel;

  • Photograph all packaging;

  • Photograph the contents;

  • Notify Bare in writing within 48 hours of delivery.

Failure to report transit damage within the prescribed period may prejudice our ability to pursue a courier claim.

16. REFUSED OR UNDELIVERABLE SHIPMENTS

Where an order is refused without lawful justification, returned due to customer error, or cannot be delivered because of incorrect information supplied by the customer, Bare reserves the right to deduct all applicable courier, handling and administrative costs from any refund where permitted by law.

17. HIGH-VOLUME SALES & PROMOTIONS

During promotional events, including but not limited to:

  • Black Friday;

  • Cyber Monday;

  • Flash Sales;

  • Clearance Events;

  • Seasonal Campaigns;

  • New Collection Launches,

processing and delivery times may be extended.

Bare appreciates our customers' patience during periods of increased demand.

18. LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, Bare shall not be liable for any indirect, incidental, consequential or special damages arising from shipping delays, courier disruptions, delivery interruptions or circumstances beyond our reasonable control.

Bare's total liability arising from any shipment shall, where legally permissible, be limited to the purchase price actually paid for the relevant order.

19. CUSTOMER RESPONSIBILITIES

By placing an order, customers agree to:

  • Provide complete and accurate delivery information;

  • Ensure that the delivery address is accessible;

  • Monitor shipment tracking information;

  • Be available to receive the parcel where required;

  • Inspect goods immediately upon delivery;

  • Notify Bare promptly of any delivery concerns.

Failure to comply with these responsibilities may result in delays or additional courier charges.

20. GOVERNING LAW

This Shipping Policy shall be governed by and interpreted in accordance with the laws of the Republic of South Africa.

Nothing contained in this policy shall be interpreted as limiting or excluding any rights afforded to consumers under applicable South African legislation.

21. CONTACT INFORMATION

For all shipping-related enquiries, please contact:

Bare Customer Support

Email: [Insert Email Address]

WhatsApp: [Insert WhatsApp Number]

Business Hours:

Monday – Friday

08:00 – 17:00 (SAST)

Bare endeavours to respond to all enquiries within one (1) to two (2) business days.